Session 1: Hardware Infrastructure Basics
Computers, printers, phones, routers—there are a lot of gadgets that can turn glitchy. This session will cover the basics you need to know about the various pieces of hardware in a typical office and review common troubleshooting techniques to keep them up and running. We’ll also look at what you need to know to network computers, keep them connected, and reliably back up files.
Session 2: Managing Software and Security
How do you decide what software to choose when there are hundreds of options, each with their own unique features? And once you’ve chosen a software package, how do you manage it so that your organization gets what it needs and is protected from security threats? We’ll answer these questions and more by reviewing frameworks to choose and administer your organization’s software.
Session 3: The Human Side of Technology
IT isn’t just IT. A big part of the job is working directly with people—both to fix small problems and undertake long-term planning. We’ll help you develop strategies for leading large-scale technology projects and pass on tips from our own in-house IT expert on the best ways to work one-on-one with your colleagues.
About Our Instructor
Director of Nonprofit Technology Solutions, Tech Impact
Melanie works directly with nonprofits to help elevate technology use to further their mission. Melanie has a 20-year history of working with a nonprofit for the overall strategic direction of technology, systems and processes, marketing, communications, and event management.