Coffee Break - Understanding Managed Services for Nonprofits 

Wednesday, April 23 | 1:00 - 1:30 PM ET

Why Managed Services? Today, managed services—and the idea of outsourcing aspects of IT—are gaining popularity. But many seasoned IT professionals still wonder how these services fit into their specific environment. This 30-minute coffee break webinar will explore how managed services can enhance user productivity, improve network stability, reduce security risks, and lower overall IT costs.

Join us to learn what managed services are, how they integrate with in-house IT teams, and what to consider when choosing a provider. We’ll also share real-world examples of how nonprofits are using managed services to focus more on their mission while maintaining a reliable and secure IT environment.

About Our Instructor

Mark Mason | Director of Customer Sucess, Tech Impact 

Mark Mason joined Tech Impact in 2006 as an on-site technician where he supported Tech Impact’s small lot of local nonprofit clients with their servers, desktop, and networking needs. Over the past almost two decades, he’s watched the organization grow from its humble roots in Philadelphia to a national nonprofit that’s worked with over 10,000 organizations with technology support, many of which he remembers and worked with himself.

In his current role as Director of Customer Success, Mark leads a team of Account Managers that support Tech Impact’s hundreds of Managed Service clients providing strategic technology support and planning, incident response, and overall technology health. Mark regularly calls his clients and teammates from his farm in the Appalachian Mountain – he represents the 8th generation to take over their historic farm where he and his wife grow a bevy of foods, take care of their animals, and run a lovely AirBnB cabin. He enjoys cooking, listening to Jazz, and collecting vinyl records, biking, and sits on the board of the Somerset County Parks and Recreation Association, a nonprofit that oversees hiking and biking trails in Somerset County Pa. 

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